This page describes how cancellations, plan changes, and refunds are typically handled for PM Cable broadband subscriptions. Exact terms may vary by promotion — always refer to your invoice or welcome kit.
1. Cancellation requests
You may request permanent disconnection by contacting customer care, visiting our office, or using the self-care portal (when available). Please quote your customer ID and registered mobile number.
- Notice: Example notice period — 15 days before the next billing cycle (placeholder).
- Equipment: Company-owned ONT/router must be returned as instructed; non-return fees may apply.
2. Refunds
| Scenario | Typical handling (dummy) |
|---|---|
| Duplicate payment | Refund to original instrument within 7–14 business days after verification. |
| Plan downgrade mid-cycle | Pro-rata adjustment or credit note as per fair-use policy (placeholder). |
| Service not provisioned | Full refund of advance if activation fails due to our fault within agreed timeline. |
3. Chargebacks & disputes
Please raise billing disputes with us first. Chargebacks without prior contact may delay resolution and could attract administrative review of the account.
4. Promotional offers
Festival or combo offers may have separate refund or lock-in rules printed on the offer leaflet or SMS — those terms prevail for that offer.
5. Contact
For cancellation or refund status, call our helpline or email the address listed on the Contact page. Keep your ticket reference for follow-up.
Reminder: This is illustrative dummy content. Align all timelines and charges with your actual subscriber agreement.
Questions about this document?
Our team can clarify billing, legal notices, or connection terms.